On 16 September 2020, Ted MacDonald (Advisor in Wholesale Bank Supervision) and Olivia Fahy (Lead Associate in the Conduct Specialists Department) from the Financial Conduct Authority (FCA) joined experts from Baker McKenzie to discuss the potential conduct and culture challenges of working in the current and post COVID-19 environments. Issues covered include:

  • the latest industry feedback on the 5 Conduct Questions Programme;
  • the challenges of maintaining a strong culture; and
  • addressing conduct and culture beyond COVID-19 .

We are delighted to share the recording of the webinar. A summary of key themes is also available.

Note that observations expressed during the webinar by Mr MacDonald and Ms Fahy reflected only their individual views and not those of the FCA.


Kim is a Knowledge Lawyer within the Financial Services Regulatory group at Baker McKenzie. Her expertise covers both contentious and non-contentious regulatory matters across a wide range of sectors. She is particularly interested in issues relating to investigations and enforcement, vulnerable customers, regulatory reform and change, and the impact of Brexit on financial services regulation.